State Farm® Insurance Agent Kitsia Gaines

"Great rates, easy to deal with, nice people."

"I’ve been with Kitsia Gaines – State Farm Insurance since 2019 for my auto insurance, and they’ve always taken great care of me. Anytime I’ve had questions or needed assistance, the team was quick to respond and very helpful. They make the whole process easy and stress-free. I highly recommend them to anyone looking for reliable and friendly auto insurance service!"

"The team are always available for advice. The service is prompt and the team always willing to serve"

"State Farm is there when you need them. Kitsia Gaines office responds in a timely manner manner"

"I had some questions about life insurance, and Lakitsia’s office took the time to walk me through every detail. They were patient, knowledgeable, and professional throughout the entire process. I never felt rushed or pressured—just supported . Customer service done right !"

"Great Company and very easy to work with the team , I am happy and satisfied customer"

"I have been with her for over 15 years have multiple insurances with her great service wouldn't change agents for any reason."

"I had an amazing experience with this State Farm location. The customer service is outstanding, and the customer Service was exactly what I was looking for. I was so pleased with the service I received from this State Farm location. They went above and beyond to help me find the perfect insurance quote. I highly recommend this State Farm insurance company."

"Great experience with Mrs. Gaines and the team at State Farm. My situation was difficult but, we were able to resolve the area of concern swiftly with immediate follow-up to ensure that all is well. Thank you!!!"

"Alex did what he could to get you the best rate for your budget"

"Very professional and courteous office personnel."

"Saribel was amazing!!! Took care of me quickly and very professionally thank you so much"

"Great customer service from Samantha and the whole team! Y’all deserve 5 stars or better keep it up!"

"I had an excellent experience working with Kitsia Gaines and her team at State Farm. Kitsia demonstrated a high level of professionalism, expertise, and attention to detail throughout the entire process. She took the time to thoroughly assess my insurance needs and provided tailored recommendations that offered the right balance of coverage and value. Communication was prompt, clear, and courteous at every step. It is clear that Kitsia prioritizes client satisfaction and operates with the highest standards of integrity. I highly recommend Kitsia Gaines - State Farm Insurance Agent to anyone seeking reliable and knowledgeable insurance services."

"Kitsia Gaines and her team at State Farm are absolutely outstanding! From the very first conversation, Kitsia made the entire insurance process smooth, stress-free, and easy to understand. She is extremely knowledgeable, professional, and truly cares about finding the best coverage to fit your needs. Every question I had was answered quickly and thoroughly, and the personal attention I received made me feel like a valued client, not just another policy number. I highly recommend Kitsia Gaines if you are looking for excellent service, trustworthy advice, and a team that genuinely looks out for your best interests. Five stars all the way!"

"I wish I did not even have to give a star. They definitely do not take accountability for any problems, especially ones they cause. This has been the worst experience ever! From start to finish. They initially quoted a car, sent a safe driver fob to monitor my driving, accidentally sent it too late. Took off the discount, changed the price to my insurance, promised me for months to fix it, never did. I called every, single, day for months and was mainly dealing with “Jessica fobbs” and she promises to fix everything and does nothing. Without me calling every day for months on end nothing would be taken care of. Then i added another car (i know, why did i even do that!) and they dropped my original car (without telling me). I was driving around with no insurance for a month and half until i went to pay the bill and noticed only the new car was on it. They dropped my car due to a balance that jessica had promised to remove and didn’t. Then they closed that account and i paid in full the balance for both cars, and still no update on both of my cars. This whole experience is horrendous and i highly recommend you never use this dealer."

"Unfortunately it was a bait and switch situation. Quoted an outstanding rate, handed a printout, and when it was time to pay the premium, it had gone up to more than I had been paying with Progressive. $700 a month! I didn’t appreciate the “my apologies” nor did I appreciate “our system was down”…Two cars, two people, no accident history, retired, over 65, driving less than 20k miles per year…and because we had previously covered our children who no longer live with us, whom we no longer insure, we are forever stuck with higher rates because of their driving histories. Not a good neighbor!!!! Christine, my apologies!"

"Staff is professional and knowledgeable once again Samantha proved her professional attitude, I am very satisfied with her prompt attention to detail"

"Great service and always avaliable."

"Muy complacido con la atención de la señorita saribel gracias por su paciencia,amabilidad y dedicación a su trabajo"

"Excelente, muy profesionales en inglés y en español. SHAUNNY, SARIBEL Y JENNIFER SON LO MAXIMO."

"Recomiendo esta agencia de seguros! Excelente servicio, la persona que me ayudó en el proceso de conseguir una buena cotización que se adecue a mis necesidades fue Saribel. Muchas gracias por tu paciencia !"

"I’m writing this review on behalf of my mother, Carmen Escobar, for Samantha. Samantha is nice and dependable. She provides solution oriented customer service every time. Thank you for going above and beyond for me."

"Assistance is exceptional and provided in a well timely fashion."

"The customer service is very good. Mr. Juan Umana is very efficient and professional, he maintains a cordial and respectful treatment. I am very grateful for everything."