State Farm® Insurance Agent Kitsia Gaines
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Robin Bell
May 9, 2025
"Unfortunately it was a bait and switch situation. Quoted an outstanding rate, handed a printout, and when it was time to pay the premium, it had gone up to more than I had been paying with Progressive. $700 a month! I didn’t appreciate the “my apologies” nor did I appreciate “our system was down”…Two cars, two people, no accident history, retired, over 65, driving less than 20k miles per year…and because we had previously covered our children who no longer live with us, whom we no longer insure, we are forever stuck with higher rates because of their driving histories. Not a good neighbor!!!! Christine, my apologies!"
lawrence krug
May 6, 2025
"Staff is professional and knowledgeable once again Samantha proved her professional attitude, I am very satisfied with her prompt attention to detail"
"Thank you so much!"
Oscar del Cid
April 16, 2025
"Great service and always avaliable."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Wilfredo Carvajal
March 10, 2025
"Muy complacido con la atención de la señorita saribel gracias por su paciencia,amabilidad y dedicación a su trabajo"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Ana Colmenares
February 26, 2025
"Excelente, muy profesionales en inglés y en español. SHAUNNY, SARIBEL Y JENNIFER SON LO MAXIMO."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
José Carlos Hernández
February 21, 2025
"Recomiendo esta agencia de seguros! Excelente servicio, la persona que me ayudó en el proceso de conseguir una buena cotización que se adecue a mis necesidades fue Saribel. Muchas gracias por tu paciencia !"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Guillermo Escobar
February 4, 2025
"I’m writing this review on behalf of my mother, Carmen Escobar, for Samantha. Samantha is nice and dependable. She provides solution oriented customer service every time. Thank you for going above and beyond for me."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
jayvion hunt
January 21, 2025
"Assistance is exceptional and provided in a well timely fashion."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Tania Sarmiento
January 11, 2025
"The customer service is very good. Mr. Juan Umana is very efficient and professional, he maintains a cordial and respectful treatment. I am very grateful for everything."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Beatriz Roch
January 10, 2025
"I have deal with Juan Umana several times and have always received respectful treatment and efficient service. I appreciate that the office has such a good agent"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
David Wall
January 10, 2025
"I am very new with this agency but so far they have been splendid. Efficient, knowledgeable,and service oriented. Refreshing to say the least."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Mike Smack
January 10, 2025
"Great rates, easy to deal with, nice people."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
ashraf roufail
January 10, 2025
"Excellent service"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Kim Strong
January 10, 2025
"We have been with this agency for many years! Kitsia and her team have always been accessible, prompt and courteous. And they have always had the best rate- which is a bonus! Would highly recommend! Keep up the great work."
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
India Smith
January 10, 2025
"Awesome experience with this team. Very professional and knowledgeable. Thank you guys for catering to my needs. Highly recommend this branch."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Gap Lucyfucufificjfif year later in the
January 10, 2025
"This was the best phone call to ever benefit me the The quote was unbelievable I still can’t believe it also by far the The greatest customer service ever"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Rose Timmons
January 10, 2025
"State Farm has always been a number 1 choice for car insurance for me. Best pricing , Awesome customer service and great coverage . Christian is very polite and helpful and gets the best quotes for his customers . I would highly recommend State Farm ."
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Joe Wheeldon
January 9, 2025
"Good relations. Honest."
"Thank you for your review! We appreciate your feedback and are glad to know that you had a positive experience with our State Farm team. We’re here to help!"
Carolina Manzano
January 9, 2025
"Nice team, affordable quotes"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Demetra Korovessis
January 9, 2025
"Excellent service and nice people to deal with I would recommend them"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Kimi
January 7, 2025
"Kitsia Gaines is by far one of the BEST insurance agents I’ve ever had the pleasure of working with. Keep up the good work ma’am. Thank you for EXCELLENT customer service!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Helen Marteen
January 7, 2025
"The best customer services and insurance in town 👌 congratulations 🎊 👏 💐 wishing you all a great year 2025. God bless you all"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Amber and Emily huet
January 7, 2025
"I am a current client and to be honest i am so pleased with their service. Most companies dont care if you are happy with them after you are locked in but they do."
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Evy Larsen
January 7, 2025
"I couldn't ask for a better agent, I've never had a question that wasn't answered and in a timely matter."
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Ludlow
January 7, 2025
"Polite"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"