Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Juan Lopez

September 20, 2023

5  out of  5 rating by Juan Lopez
"Was taken care of by Nicole Z, best costumer service very nice and professional. And also help look for the best coverage that fits my needs. Not to mention great deal when it comes to Bundles for home and car insurance. Definitely will recommend :)"

andrica edmonds

August 25, 2023

5  out of  5 rating by andrica edmonds
"Kitsia's team always provides me with friendly quality, personal service"

Willie Wiliams

August 16, 2023

5  out of  5 rating by Willie Wiliams
"Always great service!!!"

Hilda Alvarez

August 6, 2023

1  out of  5 rating by Hilda Alvarez
"I would not do any business with State Farm located on 6704 SW 80 ST Miami, FL 33143 or have Shaunny Vasquez handle any of my Personal estate. I have been with State Farm for almost 14+ years but unfortunately my previous agent retired. I was informed that they transferred my file to this new location. I have been trying to cancel my life insurance for almost a month. The first phone call I was able to let Shaunny know that I wanted to cancel after that no luck in contacting her. I was told through email that I was going to get a check sent out which should only take about 3 days max since we live in the same state and city. After that I had to email her again asking where the check was? I kept getting the same answer that she would “mail it again”. She also advise to me that she emailed my paper forms (with my social, name, address) to another email. (Hippa error). I was later then told again that it would now take 2 weeks to received, And still nothing. I have tried to speak to her manager which the front desk states she’s too busy to speak to me. I wouldn’t recommend any business with them at all. I would never consider doing business with them again. I hope to have this resolved or at-least some type of explanation. Regards, Hilda Alvarez"

lawrence krug

July 25, 2023

5  out of  5 rating by lawrence krug
"Staff is professional and knowledgeable"

Isabel Vines

July 12, 2023

5  out of  5 rating by Isabel Vines
"Nicole was extremely knowledgeable, courteous and very professional. I would highly recommend Statefarm insurance"


June 27, 2023

5  out of  5 rating by beachfront
"Amazing service"

Carla Bryan-Sheard (Dr. Carla Bryan-Sheard)

June 23, 2023

5  out of  5 rating by Carla Bryan-Sheard (Dr. Carla Bryan-Sheard)
"Very professional and relatable all at the same time."

Jonathan Ziemer

June 23, 2023

3  out of  5 rating by Jonathan Ziemer
"It takes forever to get a callback like weeks. And then when I do decide to enact on the policy three days after the “the price is no longer valid and it’s gone up quite a bit. The lady was very nice on the phone and was helpful, but any more hiccups and I’ll probably start shopping"

Edward Beltran

June 22, 2023

5  out of  5 rating by Edward Beltran
"From first contact until current time has been a wonderful experience. Nicole has been responsive to any inquiry and a little bit of an education on my coverages. Lastly, Statefarm pricing for my card has been great. Thank you."

Seyed Moghani

June 16, 2023

5  out of  5 rating by Seyed Moghani
"Mrs Kitsia Gains Best Agent in Miami, I have my insurance policy over 12 years with her Agency and very satisfied and her staff are friendly and professional"

Grant Spivack

June 16, 2023

5  out of  5 rating by Grant Spivack
"excellent service from Nicole"
Profile photo of Jacqueline Moody

Jacqueline Moody

June 14, 2023

5  out of  5 rating by Jacqueline Moody
"The secretarial and agents have been very helpful in helping me get the right insurance information needed at an affordable price. Thanks, Jacqueline Moody and Roberta Foster"

Christopher Fernandez

May 3, 2023

5  out of  5 rating by Christopher Fernandez
"Great service"

Victor Frias

May 3, 2023

5  out of  5 rating by Victor Frias
"Workers were extremely professional and help me throughout my process. They are the example of excellence."

Song Clouter

May 3, 2023

5  out of  5 rating by Song Clouter

Maria sol Hurtado

May 3, 2023

5  out of  5 rating by Maria sol Hurtado
"(Translated by Google) Excellent professional customer service, fast and clear explanation when choosing the benefits for me and family. (Original) Excelente servicio al cliente profesional, rápido y clara explicación al elegir los beneficios para mi y familia."

Kathy Marie

May 2, 2023

1  out of  5 rating by Kathy Marie
"Horrible service ! They don’t answer the phone you leave a detailed voicemail for a call back & they never return the call. I’ve been calling for 5 days straight leaving voicemails and not one call has been returned. Finally today someone answered I tried to process a payment and the lady tells me I cannot once I told her I was making the full payment for a fee of an address change included she magically was able to take my payment. I never received answers as to why my bill increased they just took my payment without telling me what caused for my bill to increase. I’m highly disappointed with the service provided within this establishment."


April 22, 2023

2  out of  5 rating by ROBERTO SANTAYANA
"Very bad customer service. They rarely answer the phone. I called today in the morning to ask a question about my rate and left a message as usual but they did not call me back. They took over my old agent but have not hired extra help. I am looking for another insurance Company that answers the phone."

Lola Tesh

March 17, 2023

5  out of  5 rating by Lola Tesh
"Best insurance, service and more importantly the people that work there :)"

marjorie krakue

July 7, 2022

5  out of  5 rating by marjorie krakue
"Kitsia was responsive in helping me to transition my insurance policies after I relocated to Florida. She's very professional and you will be in good hands."

Kesha Bozeman

June 17, 2022

5  out of  5 rating by Kesha Bozeman
"Kitsia and her team are knowledgeable, responsible, and honest. They will take care of you."

Margaret Doherty

June 7, 2022

1  out of  5 rating by Margaret Doherty
"I received a phone call about saving money. Quote and bill were different. They had incorrect information I requested multiple times for it to be changed. Address never changed. I called and emailed to cancel policy. Policy NOT canceled I ended up paying because of the threat of collections against my credit. I received an email about my New statement with the incorrect address again. I email again and called told them to cancel both policies. Just received a bill for my car insurance. I am not paying this bill. Worst agency."

Mark Hawkins

February 13, 2022

5  out of  5 rating by Mark Hawkins
"Kitsia and her staff are the best. Like a good neighbor indeed. I've had Progressive and Geico and State Farm is the winner."

Diana Davis

September 28, 2021

1  out of  5 rating by Diana Davis
"It is really unfortunate that I recently had to cancel my insurance with State Farm. I have been with this agency since I got my drivers license 35+ years ago. I asked if they could help reduce my rate but the staff said there was nothing they could do. I went with another reliable company who advised me on options for coverage (numerous other companies also gave me options) and this reduced my rate. Funny that this company/agency couldn't do the same at this time. I have no tickets or accidents. I have been a very loyal customer for so many years and this is the thanks I get. I wonder if Ms. Gaines is aware of this ."