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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Roselyn Prospere

May 8, 2023

5  out of  5 rating by Roselyn Prospere
"The team was very friendly and great customer service, they got me a great rate for my car."

Christopher Fernandez

May 3, 2023

5  out of  5 rating by Christopher Fernandez
"Great service"

Victor Frias

May 3, 2023

5  out of  5 rating by Victor Frias
"Workers were extremely professional and help me throughout my process. They are the example of excellence."

Song Clouter

May 3, 2023

5  out of  5 rating by Song Clouter

Maria sol Hurtado

May 3, 2023

5  out of  5 rating by Maria sol Hurtado
"(Translated by Google) Excellent professional customer service, fast and clear explanation when choosing the benefits for me and family. (Original) Excelente servicio al cliente profesional, rápido y clara explicación al elegir los beneficios para mi y familia."

Kathy Marie

May 2, 2023

1  out of  5 rating by Kathy Marie
"Horrible service ! They don’t answer the phone you leave a detailed voicemail for a call back & they never return the call. I’ve been calling for 5 days straight leaving voicemails and not one call has been returned. Finally today someone answered I tried to process a payment and the lady tells me I cannot once I told her I was making the full payment for a fee of an address change included she magically was able to take my payment. I never received answers as to why my bill increased they just took my payment without telling me what caused for my bill to increase. I’m highly disappointed with the service provided within this establishment."


April 22, 2023

2  out of  5 rating by ROBERTO SANTAYANA
"Very bad customer service. They rarely answer the phone. I called today in the morning to ask a question about my rate and left a message as usual but they did not call me back. They took over my old agent but have not hired extra help. I am looking for another insurance Company that answers the phone."

Lola Tesh

March 17, 2023

5  out of  5 rating by Lola Tesh
"Best insurance, service and more importantly the people that work there :)"

marjorie krakue

July 7, 2022

5  out of  5 rating by marjorie krakue
"Kitsia was responsive in helping me to transition my insurance policies after I relocated to Florida. She's very professional and you will be in good hands."

Kesha Bozeman

June 17, 2022

5  out of  5 rating by Kesha Bozeman
"Kitsia and her team are knowledgeable, responsible, and honest. They will take care of you."

Margaret Doherty

June 7, 2022

1  out of  5 rating by Margaret Doherty
"I received a phone call about saving money. Quote and bill were different. They had incorrect information I requested multiple times for it to be changed. Address never changed. I called and emailed to cancel policy. Policy NOT canceled I ended up paying because of the threat of collections against my credit. I received an email about my New statement with the incorrect address again. I email again and called told them to cancel both policies. Just received a bill for my car insurance. I am not paying this bill. Worst agency."

Mark Hawkins

February 13, 2022

5  out of  5 rating by Mark Hawkins
"Kitsia and her staff are the best. Like a good neighbor indeed. I've had Progressive and Geico and State Farm is the winner."

Diana Davis

September 28, 2021

1  out of  5 rating by Diana Davis
"It is really unfortunate that I recently had to cancel my insurance with State Farm. I have been with this agency since I got my drivers license 35+ years ago. I asked if they could help reduce my rate but the staff said there was nothing they could do. I went with another reliable company who advised me on options for coverage (numerous other companies also gave me options) and this reduced my rate. Funny that this company/agency couldn't do the same at this time. I have no tickets or accidents. I have been a very loyal customer for so many years and this is the thanks I get. I wonder if Ms. Gaines is aware of this ."

Patrick Gannon

May 11, 2021

1  out of  5 rating by Patrick Gannon
"extremely difficult to get ahold of. ALWAYS on lunch break or out of the office. frustrating!"

Brandon Balint

November 6, 2020

1  out of  5 rating by Brandon Balint
"Hard to get ahold of, never called back when I asked them to. Always had my policy messed up."

Shannon White

April 21, 2020

1  out of  5 rating by Shannon White
"Used to be good but not so much anymore. the owner is never there as if she tries to avoid you. had the worst experience with the young lady in the front desk Sara, very snippy and rude. felt un-welcomed and left a very bad taste in my mouth"

Kemyana Jones-Bey

January 27, 2020

5  out of  5 rating by Kemyana Jones-Bey
"Love them very thorough and professional"

September King

March 1, 2019

5  out of  5 rating by September King
"The agents are amazing. Very clean facility and well knowledgeable agents. They are always ready to assist. Hands down,... best location! Mr. Clayton was phenomenal!"

Ca Mo

September 6, 2018

5  out of  5 rating by Ca Mo
"This place is exceptional! It is a one stop shop for different kinds of insurance, investments and financial planning. Mrs. Gaines put me on the right path for my retirement before I retired."

Joshua Jones

June 14, 2017

5  out of  5 rating by Joshua Jones
"Lakitsia Gaines and her team are excellent and very knowledgable. Not only am I a client but I use her services personally. Every person who I have referred no matter how large or small their needs were expressed similar sentiments that they knew they were treated fairly and honestly. Most importantly to me, Lakitsia Gaines is a true servant leader. She supports her community. I look forward to working with her in the future and would recommend her to anyone without reservation."