State Farm® Insurance Agent Kitsia Gaines

"Kitsia Gaines State Farm has the best staff that you can always rely on for support especially from Miss Samantha Charles. Ms Charles will address any needs that you may have when it comes to your insurance concerns. She is courteous, professional and authentically interested in being of service. I have been with them since i moved to Miami from New York City a little over ten years ago and I continue to rely on them for all of my insurance needs. I can’t thank Samantha enough for all of her support!!"

"Was taken care of by Franklin J, best costumer service very nice and professional. He made sure I understood every step of the process and I feel more comfortable and confident moving forward if anyone is looking for someone who will take the time to truly understand what you want and need make sure you go with Franklin. Definitely will recommend :)"

"Superb service from the team member, Tre, at this particular branch! Was very helpful and explained all aspects of my policy quote with me. Highly recommend."

"I absolutely love this agent ❣️the service is amazing. They have an app that explains everything and reminds you of your payment. Super professional staff. Frank was my representative he was knowledgeable and patient."

"If you’re in the market for insurance , I recommend reaching out to this office . I had questions so I called in. Frank was so fast I was on and off the phone in no time. I even saved on my policy ."

"Great customer service. They helped me out so much! Frank was very professional. Thank you!"

"This office is the best . The customer service is amazing and the professionals there make sure you understand everything about your policy. The gentleman I talked to was so funny and honestly made my experience a memorable one ."

"Outstanding professionalism and expertise. Very knowledgeable about all policies and premiums I had questions about, very polite as well."

"The customer service is amazing!! The way they handle my affairs it ables me to sleep peacefully!! I highly recommend this office!!"

"Unresponsive team, Called 3 times at 4:30 pm and the call was sent to customer care but says the office is open till 5… need better customer service agents as they do not attend client properly nor correctly.."

"Very friendly and responsive to my insurance needs. The whole team works together to resolve any issues. I like this insurance agent a whole bunch!"

"Britney was an absolute delight to be on a call with and was very helpful with all my questions, one of my best experiences with customer service over the phone"

"This is the best Agency in Miami. Everyone is so wonderful to speak to and the most helpful. I will never change to another company."

"I have been a State Farm customer since the mid 1980's and have been very happy with the Kitsia Gaines agency. Just purchased a new policy with the help of Lisa Gattone of that agency who I found to be extremely professional and responsive to my needs. Excellent insurance buying experience."

"Very professional"

"I am so Happy with my agent Lisa Gattone! She called me to follow up with my policy and elaborated on the coverages that I carry and suggestion on drive safe and save program. I highly recommend Lisa Gattone, and Lakitsia Gaines State Farm Agency!!!"

"Thank you for the excellent service!"

"Very responsive and helpful when called upon. Not sure if we are paying the lowest rates compared to other insurance companies…"

"Yours Services are excellent"

"Was taken care of by Nicole Z, best costumer service very nice and professional. And also help look for the best coverage that fits my needs. Not to mention great deal when it comes to Bundles for home and car insurance. Definitely will recommend :)"

"Kitsia's team always provides me with friendly quality, personal service"

"Always great service!!!"

"I would not do any business with State Farm located on 6704 SW 80 ST Miami, FL 33143 or have Shaunny Vasquez handle any of my Personal estate. I have been with State Farm for almost 14+ years but unfortunately my previous agent retired. I was informed that they transferred my file to this new location. I have been trying to cancel my life insurance for almost a month. The first phone call I was able to let Shaunny know that I wanted to cancel after that no luck in contacting her. I was told through email that I was going to get a check sent out which should only take about 3 days max since we live in the same state and city. After that I had to email her again asking where the check was? I kept getting the same answer that she would “mail it again”. She also advise to me that she emailed my paper forms (with my social, name, address) to another email. (Hippa error). I was later then told again that it would now take 2 weeks to received, And still nothing. I have tried to speak to her manager which the front desk states she’s too busy to speak to me. I wouldn’t recommend any business with them at all. I would never consider doing business with them again. I hope to have this resolved or at-least some type of explanation. Regards, Hilda Alvarez"

"Staff is professional and knowledgeable"

"Nicole was extremely knowledgeable, courteous and very professional. I would highly recommend Statefarm insurance"