State Farm® Insurance Agent Kitsia Gaines

"Horrible service ! They don’t answer the phone you leave a detailed voicemail for a call back & they never return the call. I’ve been calling for 5 days straight leaving voicemails and not one call has been returned. Finally today someone answered I tried to process a payment and the lady tells me I cannot once I told her I was making the full payment for a fee of an address change included she magically was able to take my payment. I never received answers as to why my bill increased they just took my payment without telling me what caused for my bill to increase. I’m highly disappointed with the service provided within this establishment."

"Very bad customer service. They rarely answer the phone. I called today in the morning to ask a question about my rate and left a message as usual but they did not call me back. They took over my old agent but have not hired extra help. I am looking for another insurance Company that answers the phone."

"I received a phone call about saving money. Quote and bill were different. They had incorrect information I requested multiple times for it to be changed. Address never changed. I called and emailed to cancel policy. Policy NOT canceled I ended up paying because of the threat of collections against my credit. I received an email about my New statement with the incorrect address again. I email again and called told them to cancel both policies. Just received a bill for my car insurance. I am not paying this bill. Worst agency."

"It is really unfortunate that I recently had to cancel my insurance with State Farm. I have been with this agency since I got my drivers license 35+ years ago. I asked if they could help reduce my rate but the staff said there was nothing they could do. I went with another reliable company who advised me on options for coverage (numerous other companies also gave me options) and this reduced my rate. Funny that this company/agency couldn't do the same at this time. I have no tickets or accidents. I have been a very loyal customer for so many years and this is the thanks I get. I wonder if Ms. Gaines is aware of this ."

"Lakitsia Gaines and her team are excellent and very knowledgable. Not only am I a client but I use her services personally. Every person who I have referred no matter how large or small their needs were expressed similar sentiments that they knew they were treated fairly and honestly. Most importantly to me, Lakitsia Gaines is a true servant leader. She supports her community. I look forward to working with her in the future and would recommend her to anyone without reservation."